Meet the Team
Todd Burgess, Managing Partner
As a member of the Real Estate Institute of Canada, Todd’s formal education process of obtaining accreditations as a CPM, Certified Property Manager, ARM, Accredited Residential Manager, ACoM, Accredited Commercial Manager and CLO, certified leasing officer will be completed in 2022. Todd has a passion to leverage his near 10 years of property management experience with the 20 years of corporate leadership experience to enhance the performance of the assets held by ROI Property Managements’ clients.
Melanie Burgess, Managing Partner
ROI Property Management has had the fortune of benefitting from Melanie’s sturdy, unwavering personal values, goals and leadership attributes. Guided by deep rooted, principled and profound ability to effortlessly, naturally care for others, Melanie has bundled over a decade of corporate / professional leadership and management successes into ROI Property Management’s day-to-day business requirements and business plans.
Leveraging both Melanie’s personal and business life successes for the needs of ROI Property Management have been and will continue to be the foundation for growth and success of the clients and residents we serve. Our clients, as well as our residents and the community as a whole need and expect the type of practical, ethical leadership and decision making that few young professionals can bring to the table in the relentless way Melanie instinctively does. ROI Property Management’s business plan incorporates a belief that there is a void to fill in the Property Management industry. Melanie truly believes by stringently incorporating ethical, practical decision-making processes, and incorporating them with today’s available technology solutions will ensure ROI Property Management make positive and impactful change on the community we serve.
Katelyn Duval, Leasing Manager
Katelyn Duval stands as the Leasing Manager for ROI Property Management. Katelyn’s professionalism, care, and dedication to the leasing process is unwavering. Her role is pivotal in steering the leasing operations with a blend of expertise and warmth that defines the company’s approach.
Katelyn’s communication skills play a crucial role in ensuring that both owners and tenants feel not just informed, but genuinely comfortable throughout the leasing process. Katelyn’s ability to articulate complex leasing details in an accessible manner cultivates an environment of trust and confidence. Moreover, Katelyn’s in depth knowledge and experience in the leasing market empower her to make educated decisions when securing the highest quality of tenants to sign leases for ROI Property Management clients.
Laura Moon, Operations Manager
As the Operations Manager, Laura’s expertise and dedication shine in orchestrating seamless operations. Her role is pivotal in optimizing company efficiency and elevating client experiences. With a keen eye for organization and a knack for refining processes, Laura ensures that every aspect of ROI Property Management’s operations run like a well-oiled machine.
Laura combines academic excellence with a strong 15-year history in customer service and operations. Her university education forms a solid foundation, allowing her to seamlessly merge theoretical knowledge with practical expertise. Laura’s customer-centric mindset is a driving force behind her success, ensuring a heightened focus on delivering unparalleled service and fostering positive client relationships. Laura brings a strategic perspective to enhance ROI, leveraging her multifaceted skill set to drive success in diverse business environments.