Who We Are
At ROI Property Management, we are a Real Estate Institute of Canada accredited and insured property management company, proudly owned and operated by Melanie and Todd Burgess. As experienced real estate investors and property managers, Melanie and Todd bring firsthand industry knowledge and a deep understanding of what it takes to successfully manage and maximize real estate investments.
With a strong presence in Simcoe County and surrounding regions, we provide comprehensive property management solutions tailored to the needs of homeowners, landlords, and investors. Our commitment to professionalism, integrity, and client success ensures that every property we manage operates efficiently while delivering maximum value.
Mission & Vision
At ROI Property Management, our mission is to be the most trusted property management team in Central Ontario, dedicated to supporting residents, clients, partners, and communities with professionalism and respect.
We strive to achieve this by combining innovative technology with integrity-driven communication and leadership, ensuring efficient, transparent, and results-oriented property management solutions. Our goal is to create seamless experiences, strong relationships, and lasting value for every property we manage.
Meet The ROI Team
At ROI Property Management, our team is dedicated to delivering exceptional service with expertise and integrity. Get to know the professionals who make it happen.
Todd Burgess
President
Todd is the President at ROI Property Management with over 10 years of experience in residential and commercial property management and leasing. He holds several respected designations through the Real Estate Institute of Canada, including Accredited Residential Manager (ARM), Certified Leasing Officer (CLO), and Accredited Commercial Manager (ACom).
Known for his strategic leadership and industry expertise, Todd oversees diverse property portfolios with a focus on operational excellence, client satisfaction, and long-term asset performance. He is committed to fostering a collaborative team culture while delivering innovative property management solutions that create value for both owners and residents.
Connect with Todd to explore how he can help you navigate the complexities of property management and achieve your real estate investment goals.
Melanie Burgess
Managing Partner & Co-Founder
Melanie’s leadership and vision have played a key role in the growth of ROI Property Management. With over a decade of corporate and professional management experience, she brings a strategic, people-focused approach to the company’s operations and long-term direction.
Known for her ethical leadership, collaborative mindset, and commitment to innovation, Melanie is passionate about creating meaningful change within the property management industry. Her focus on modern solutions, strong client relationships, and community impact continues to shape the exceptional service experience provided by the team at ROI Property Management.
Marie Seeney
Director of Operations
Marie Seeney is the Director of Operations at ROI Property Management, bringing more than 20 years of experience in operational leadership, sales, and account management. With a strategic and results-oriented approach, she oversees internal operations and client service initiatives, helping ensure the organization operates efficiently and delivers a high standard of service.
Known for her strong leadership, communication skills, and client-focused mindset, Marie has built a successful career developing lasting relationships and driving organizational growth. Her experience and operational expertise continue to support the ongoing success of the team at ROI Property Management.
Mahmoud Elmenshawy
Finance Manager
Mahmoud is the Finance Manager at ROI Property Management with more than 15 years of experience in finance, accounting, and corporate banking. He oversees financial operations with a strategic and detail-oriented approach, ensuring accuracy, compliance, and strong financial performance for both owners and vendors.
With expertise in corporate finance, internal controls, and operational efficiency, Mahmoud brings valuable insight and professionalism to the organization. He holds both a CMA designation and an MBA, reflecting his commitment to excellence and continued professional growth.
Hutton Burgess
Property Manager
Hutton plays a key role as the Property Manager at ROI Property Management, ensuring operational priorities and client initiatives are executed efficiently and effectively. With a strong focus on both financial performance and tenant satisfaction, he approaches each situation with professionalism, accountability, and a solutions-oriented mindset.
Known for his ability to manage relationships and navigate complex situations with confidence, Hutton is a trusted representative of the company in the field. His commitment to service excellence and strong communication helps foster lasting relationships with both clients and tenants.
Avery Burgess
Leasing Manager
Avery is the Leasing Manager at ROI Property Management, overseeing all aspects of the leasing department with a strong focus on efficiency, client experience, and operational excellence. Her leadership, professionalism, and dedication help drive exceptional results for both property owners and residents.
Known for her proactive approach and passion for business, Avery continually supports the growth and improvement of leasing systems and processes. Her industry knowledge and commitment to service excellence play an important role in the continued success of the team at ROI Property Management.
Laura Moon
Project Manager
Laura is the Project Manager at ROI Property Management, leading strategic initiatives and company-wide projects focused on expansion, operational improvement, and long-term organizational growth. With a strong background in property management, she combines industry expertise with a structured, solutions-focused approach to take initiatives from concept through execution.
Known for her leadership, process improvement mindset, and attention to detail, Laura plays a key role in identifying and driving opportunities that enhance efficiency, elevate client experience, and support scalable business growth. Her collaborative approach and commitment to excellence make her an integral part of advancing the continued success and evolution of the team at ROI Property Management.
Brenndan Eason
Director, Strategic Growth & Partnerships
Brenndan is the Director, Strategic Growth & Partnerships at ROI Property Management, where he leads business development initiatives focused on expanding the company’s client portfolio and strengthening long-term strategic relationships. In this role, he is responsible for identifying new opportunities, developing key partnerships, and driving sustainable revenue growth across both residential and commercial property management services.
With a relationship-driven approach, Brenndan connects property owners, investors, and partners with tailored property management solutions. He plays a key role in supporting the company’s growth strategy while maintaining a strong focus on client experience and long-term value.
Karylle Lacson
Resident experience specialist
Karylle is the Property Management Administrator at ROI Property Management, playing a key role in supporting the day-to-day operations of the property management team. She assists with documentation, tenant communications, and property owner support, helping ensure processes are completed accurately and efficiently.
She is also actively involved in the onboarding of new properties and tenants, helping to ensure a smooth and organized transition process. Known for her strong attention to detail and clear communication, Karylle contributes to the overall efficiency and consistency of service delivery across the organization.
Ariadne Bagsic
Customer Care Specialist
Ariadne is the Customer Care Specialist at ROI Property Management, supporting both tenants and property owners through professional, timely, and solutions-focused communication. She plays a key role in managing day-to-day correspondence, responding to inquiries, and helping ensure a seamless client experience.
In addition to client support, Ariadne oversees email communication, social media engagement, and document administration to help maintain organized and efficient operations. Known for her professionalism and commitment to service excellence, she helps strengthen relationships and ensure clear communication across all areas of the business.