Who We Are
At ROI Property Management, we are a Real Estate Institute of Canada accredited and insured property management company, proudly owned and operated by Melanie and Todd Burgess. As experienced real estate investors and property managers, Melanie and Todd bring firsthand industry knowledge and a deep understanding of what it takes to successfully manage and maximize real estate investments.
With a strong presence in Simcoe County and surrounding regions, we provide comprehensive property management solutions tailored to the needs of homeowners, landlords, and investors. Our commitment to professionalism, integrity, and client success ensures that every property we manage operates efficiently while delivering maximum value.
Mission & Vision
At ROI Property Management, our mission is to be the most trusted property management team in Central Ontario, dedicated to supporting residents, clients, partners, and communities with professionalism and respect.
We strive to achieve this by combining innovative technology with integrity-driven communication and leadership, ensuring efficient, transparent, and results-oriented property management solutions. Our goal is to create seamless experiences, strong relationships, and lasting value for every property we manage.
Meet The ROI Team
At ROI Property Management, our team is dedicated to delivering exceptional service with expertise and integrity. Get to know the professionals who make it happen.
Todd Burgess
Managing Partner
As a member of the Real Estate Institute of Canada, Todd’s formal education process of obtaining accreditation as a CPM, Certified Property Manager, ARM, Accredited Residential Manager, ACoM, Accredited Commercial Manager and CLO, certified leasing officer will be completed in 2022. Todd has a passion to leverage his near 10 years of property management experience with the 20 years of corporate leadership experience to enhance the performance of the assets held by ROI Property Managements’ clients.
Melanie Burgess
Managing Partner
ROI Property Management has greatly benefited from Melanie’s unwavering values and leadership. With over a decade of corporate and professional management successes, she seamlessly integrates her personal and business accomplishments into the company’s daily operations and business plans. Melanie’s practical and ethical leadership, combined with her instinctive care for others, drives the growth and success of ROI Property Management. Her belief in filling a void in the industry through ethical decision-making and modern technology ensures positive and impactful change for the clients, residents, and community we serve.
Laura Moon
Senior Operations Manager
As the Operations Manager, Laura’s expertise and dedication ensure seamless operations, optimizing company efficiency and elevating client experiences. With a keen eye for organization and process refinement, she makes sure every aspect of ROI Property Management runs smoothly. Combining academic excellence with a 15-year history in customer service and operations, Laura merges theoretical knowledge with practical expertise. Her customer-centric mindset drives unparalleled service and positive client relationships. Laura’s strategic perspective and multifaceted skill set enhance ROI, driving success in diverse business environments.
Hutton Burgess
Property Manager
Hutton is deeply passionate about property management, consistently demonstrating enthusiasm and a keen eye for detail. He oversees daily operations at residential and commercial properties, ensuring they exceed standards through meticulous inspections and maintenance oversight. With strong communication skills and a customer-oriented approach, Hutton promptly addresses tenant inquiries and complaints, fostering high tenant satisfaction. He manages property budgets, monitors expenses, and ensures financial goals are met. Acting as the primary emergency contact, Hutton ensures prompt resolutions, maintaining top-notch service and satisfaction for all tenants and owners.
Avery Burgess
Marketing Manager
Avery takes pride in executing efficient leases and ensuring owner clientele are satisfied with the best tenants at the best price. Her urgency and driven work ethic consistently result in securing high-quality tenants in the shortest time possible. Utilizing her photography and marketing skills, Avery showcases all listings to their fullest potential, making homes look their best for marketing purposes. She strategically uses the most effective platforms to target ideal tenants. Currently pursuing a psychology major and business minor, Avery brings innovative ideas to the office, continually improving ROI Property Management’s processes
Mahmoud Elmenshawy, CMA, MBA
Finance Manager
Mahmoud Elmenshawy is a dynamic and results-driven Finance Manager at ROI Property Management, excelling in managing comprehensive financial operations with precision and strategic insight. With over 14 years of experience in the Finance & Accounting field, he ensures maximum business satisfaction for both owners and vendors. Previously, Mahmoud contributed significantly as a Corporate Finance & Accounting Manager at a luxury real estate development firm and several multinational service companies in Egypt. Starting his career in banking in 2008, he developed skills in compliance, internal control, and operational customer service. Renowned for his exceptional communication and leadership abilities, Mahmoud consistently delivers top-tier service with efficiency and confidentiality. He holds a Certified Management Accountant (CMA) designation and a Master of Business Administration (MBA) degree, underscoring his commitment to professional excellence.